The Service Innovation in The Regional Office of The Ministry of Religious Affairs of Lampung Province (Study on The Innovation Attributes of Online Religious Service)

Abstract

Service innovation is currently considering an effort to improve the quality of public services to meet the needs and rights of the community for effective and practical benefits. The Online Religious Service is a public service innovation that is very interesting and needs to provide fast and efficient service and eliminate money-oriented. So that people can quickly solve their problems. This study desire to find out how the application of online religious service innovations at the Regional Office of the Ministry of Religious Affairs of Lampung Province. The research method used is a qualitative approach. According to Rogers (Suwarno, 2008), the focus of research is based on the theory of innovation attributes, consisting of Relative Advantage, compatibility, compressibility, trialability, and observability. Data collection techniques consist of observation, interviews, and documentation. This study indicates that implementing online religious service innovations at the Regional Office of the Ministry of Religious Affairs of Lampung Province has to carry out well. This research can see from the five indicators in the theory of innovation attributes. Only the complexity indicator gets a negative score because there are still obstacles, namely technical problems. The main block is that there is no separate server that is still rented, the lack of Human Resources specifically managing this application. And the complexity can be seen from the understanding and ability of the community in accessing online services, which cannot be generalized.